FAQ's

What types of apparel does JARV offer?

JARV specializes in a stylish selection of apparel, including top-selling items such as sleek black shirts and versatile black shorts. Our clothing is designed to blend comfort and style, making it suitable for various occasions.

What is the quality of the clothing sold at JARV?

We are committed to providing high-quality clothing that meets the latest fashion trends. Our products are crafted with attention to detail, ensuring durability and comfort for our customers.

What is your return policy?

JARV has a 14-day return policy. Customers have 14 days after receiving their item to request a return. To be eligible, items must be unworn, unused, and in their original packaging with tags attached.

How can I initiate a return?

To start a return, please contact us at will.jarvis2@hotmail.co.uk. If your return is accepted, we will provide a return shipping label and instructions on how to send your package back.

Do you offer free shipping?

Yes, JARV offers free shipping on all orders, ensuring that our customers can enjoy their shopping experience without additional shipping costs.

How long does it take to process refunds?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it effectively.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions regarding specific items.